Shipping policy

SHIPPING POLICY

Thank you for shopping with REPWR. Below you'll find everything you need to know about how and when your order will arrive.

FREE US SHIPPING
We offer free standard shipping on all orders delivered within the United States. No minimum order required.

PROCESSING TIME
Orders are processed within [1–3] business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day. During high-volume periods, processing may take slightly longer — we'll contact you if there is a significant delay.

DELIVERY TIME
After processing, standard delivery within the US typically takes [7–15] business days. Delivery times are estimates and are not guaranteed. Some orders are fulfilled from international warehouses, and customs processing, carrier delays, weather or high-volume periods can occasionally extend delivery times.

ORDER TRACKING
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to [48 hours] for tracking information to update. If your order contains multiple items, they may arrive in separate packages.

SHIPPING DESTINATIONS
We currently ship to addresses within the United States only, including [PO boxes / APO/FPO addresses — confirm or remove]. We are unable to ship internationally at this time.

INCORRECT ADDRESS
Please double-check your shipping address at checkout. If you notice a mistake, contact us within [12 hours] of placing your order and we'll do our best to update it. We are not responsible for orders delivered to an incorrect address provided at checkout, but we'll help where we can.

LOST, STOLEN OR DELAYED PACKAGES
If your tracking shows no movement for [10] business days, or your order hasn't arrived within [20] business days of shipping, please contact us and we'll investigate with the carrier. If tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first, then reach out to us within [7] days of the delivery date.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged or you received the wrong item, contact us within [7] days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a refund at no extra cost to you.

RETURNS
For information about returns and refunds, please see our Refund Policy.

CONTACT US
Questions about your order? We're here to help.
Email:  support@repwr.store
We aim to respond within [24–48 hours] on business days.